Kindred Privacy Notice

Last updated 5 September 2023

In this privacy notice, we describe how we look after your data, if you are using the Kindred App, browsing our website, as well as the Kindred Add-on for Samsung (marked separately). Let's start with a map of what this privacy notice contains.    

Part 1: Our approach    

This section introduces us, the role we play in relation to your data, and our approach to protecting your data.    

Who are we?
We are Kindred Soul Limited, a UK limited company, with a registered office at PEM, Salisbury House, Station Rd, Cambridge CB1 2LA
For the purposes of the law, Kindred Soul Limited is a controller (we determine the purposes and means of processing your personal information).
We are registered as a controller at the UK Information Commissioner's Office under number ZA728760. For any queries or requests relating to your data, contact us at privacy@kindredteam.com
What is this?
Kindred is a browser extension and app that connects you with offers (such as discount codes and cashback) as you shop online, and lets you gift a portion of the offer to charity.
We will collect and use certain data when when you use our website www.kindred.co and app.kindred.co (the Website) and the Kindred app, Kindred add-on for Samsung or browser extension (the App), to deliver the Kindred experience to you. The data collected does vary depending on the service used and we make that clear below.
This policy explain what personal information of yours we collect, how we use it and how we protect it. We will update it from time to time and let you know what we've changed.

Please read this policy carefully so that you understand your rights in relation to your personal data, and how we will collect, use and process your personal data. If you do not agree with how we do this, please do not download the Kindred App or use this Website any further.    

Part 2: What we collect and use  

This section describes what data we collect, when and how. We've set this out by way of a typical user journey (though it doesn't necessarily happen in that sequence).    

Action What we collect How we use it              
Making contact When you contact us via the Website, email, telephone, instant chat or social media, or sign up for our newsletters or alerts, we will collect and store the details you give us.    
  • communicate with you via phone or email
  • sign you up for our newsletters or alerts
  • personalise the Website and App for you  
Legal basis: legitimate interest        		              
Using our website

Information sent to us by your computer, mobile phone or other device, including:

  • Your IP address
  • device identifier, name, operating system
  • your browser type
  • website pages you access

This does not apply to Samsung Add-on users, as there is no account creation or sign-up for these users.
  • personalise our Website using cookies (see our Cookie Notice for more)
  • monitor and analyse trends, usage and activity to improve the website 
  • administer and troubleshoot the website 
  • measure the effectiveness of the content we serve, and anayse surveys and data 
  • keep the website safe and secure

Legal basis: legitimate interest 

Signing up

When you or create an account, we will collect and store the account details you give us.

This does not apply to Samsung Add-on users, as there is no account creation or sign-up for these users.
  • identify you as a user and your access rights    
  • administer your account and payment of cashback    
  • administer and provide services and customer support per your request    

Legal basis: legitimate interest & contract

  • if you opt in to marketing, communicate with you about products, promotions, events and other news we think will be of interest to you.    

Legal basis: Consent & legitimate interest 

              
Using the Kindred app and desktop extension

Information sent to us by your computer, mobile phone or other device, including:    

  • Randomly assigned anonymous click ID's for each visit.
  • Anonymous Kindred user ID
  • Website URL
  • Android ID, and/or Apple IFDA
  • device identifier, name, operating system
  • your browser type and the App pages you access

This does not apply to Kindred Add-on users for Samsung Internet.
  • administer the App    
  • personalise the App and your experience    
  • provide you with support    

Legal basis: legitimate interest & contract

              
Using the Kindred Add-on for Samsung Internet

Information sent to us by your computer, mobile phone or other device, including:

  • Website URL
  • Randomly assigned anonymous click ID's for each visit.
  • administer the Add-on    
  • personalise the Add-on and your experience    
  • provide you with support    

Legal basis: legitimate interest

              
Using the Kindred SDK, API or a white labelled desktop extension for partners

Information sent to us by your computer, mobile phone or other device, including:

  • Randomly assigned anonymous click ID's for each visit.
  • Anonymous Kindred user ID
  • Website URL
  • Android ID, and/or Apple IFDA (where applicable)
  • device identifier, name, operating system
  • your browser type and the App pages you access

This does not apply to Kindred Add-on users for Samsung Internet.
  • administer the SDK, API and White labelled desktop services   
  • personalise the Add-on and your experience    
  • provide you with support    

Legal basis: legitimate interest & contract

              

 

Legal basis: what it means

Consent

You have given clear consent for us to process your personal data for a specific purpose. If you withdraw your consent, we will stop processing your data unless unless another legal basis applies. You can withdraw your consent at any time by emailing privacy@kindredteam.com    

Contract

Processing your data is necessary for a contract you have with us, where you have created an account and are using the Kindred Service.    

Legitimate interest

Processing your data is necessary for our (or our service providers') legitimate interests. Legitimate interests include the running of the service, gaining insights from your use of our services, improving the Kindred experience and enhancing data security. Legitimate interests are only valid if they are not outweighed by your rights and interests.    

Part 3: Rights, responsibilities

This section describes our responsibilities and your rights with regard to your data.    

Our responsibilities Your rights

Collect appropriately

We will collect only information we reasonably require to respond to your requests and deliver and optimise our services and platform.    

Ask us to stop processing

You have the right to ask us to stop processing your personal data, where you do not believe we have a legitimate interest or other legal basis for it. You can also ask us to keep but not actively process. your data, if you want us to retain your data for the purposes of a legal claim. You will not be able to claim cash back after you ask us to stop processing (or to delete) your data.    

Market with your consent

We will only send you marketing emails and updates if you have asked us, e.g. by signing up to a newsletter.    

You can always opt out

You can opt out of any marketing at any time by emailing us at privacy@kindredteam.com or by clicking the opt-out or unsubscribe button found in the footer of promotional emails.    

Secure your data

We will do our best to keep your data safe and secure. We will take appropriate technical and organisational measures to safeguard the personal data we have received from you, against loss, theft and unauthorised use, access or modification.    

Right to correct

You can ask us to correct, complete or delete your data. To protect your privacy and the privacy of others, we may ask for evidence of your identity.

Not to keep your data forever

We will retain your information (contact details, account data, location data and usage data) for 36 months after you are last active on the App. Data collected automatically relating to your use of the Website (for example by cookies) will be kept for 36 months after you were last active on the Website. After that period, we will store your information only in an aggregated and anonymised form.    

Right to be forgotten

You can ask us to erase all personal data we hold about you, if it's no longer required for using and accessing the Website and App. Please email privacy@kindredteam.com.

Please note that in some cases we may be required by law to retain your personal data.

Give you access to your data

You can ask us at any time to tell you what information of yours we have (and get a copy), how we process it and who we share it with. We will action it within 30 days and we won’t charge you. We will not disclose information if it adversely affects the rights and freedoms of others (e.g. their confidentiality or intellectual property rights)    

Market with your consent

Please contact us at privacy@kindredteam.com if you are not happy with how we process your data. You also have the right to complain to the Information Commissioner’s Office or the data protection supervisory authority in the EU country in which you live or work if you think we have breached data protection laws.    

Data in transit

While we do our best to protect your data, we cannot guarantee the security of information you submit via email or the Website, as it is transmitted through networks outside of our control.    

Third party sites

We host links to the websites of third parties (the brands and merchants that we're connecting you with) . They have their own privacy policies which we do not control. Please check their policies before you submit any information to those websites.  

Part 4: Other processors

This section lists our service providers and other entities, who may have access to your data when you use the Website or App.    

As with most technology businesses, we use third parties to host our Website and App and manage certain processes and business operations. This means sharing your data. We do it only when strictly necessary and make sure there are safeguards in place. If it requires transferring data outside of the UK or Europe, we make sure that it's done under available lawful mechanisms.    

Provider Purpose and use Who does it apply to? Where More details
Azure

Cloud storage provider which hosts the App, stores Kindred data you provide and provides disaster recovery    

This applies to Kindred Add-on users for Samsung Internet    

 

All users and partners.

EU   

https://azure.microsoft.com/en-us/overview/trusted-cloud/privacy/ 
Hubspot

Customer relationship management information    

SDK partners - B2B contact details only.

UK

https://www.hubspot.com/data-privacy/gdpr 
Freshdesk

Customer relationship management information    

Kindred app only - help desk

EU    

 https://freshdesk.com/gdpr 
CustomerIO

Customer relationship management information    

Kindred app only

EU   

 https://www.customer.io/docs/privacy/ 
Advertisers and advertising networks    

Store your personal data to select and serve relevant adverts to you, unless you have opted out of personalised adverts    

Kindred app and website only

EU, US

 

 
Segment    

Data analytics to assist us in improving and optimising the Website & App    

Kindred app only

EU   

https://www.twilio.com/legal/privacy 
Mixpanel

Data analytics to assist us in improving and optimising the Website & App    

Kindred app only

EU   

https://mixpanel.com/legal/privacy-policy/ 
Google Analytics    

Data analytics to assist us in improving and optimising the Website & App    

Kindred app only

EU, US

https://safety.google/ 

Other disclosures

We will share your information with law enforcement agencies, public authorities and other organisations if legally required to do so, or if it's reasonably necessary to comply with the law, investigate and enforce any breaches of our terms of use, detect and prevent fraud or security breaches, reduce our credit risk exposure, and protect the rights and safety of Kindred and our users. If we sell our business, we may need to disclose your data to the prospective buyer, and your data will form part of the assets transferred to the buyer on completion of the sale.

Well done for reaching the end!

We'd love you to be comfortable with how we collect and use your data. If you have any questions or suggestions, please email contact@kindredteam.com