Frequently Asked Questions

ITV Kerching is a free browser extension designed to help you save money while you shop online. It gives you discount codes across the UK’s favourite retailers, which can be applied at checkout.  

The extension uses algorithms to scan the web for discount codes. ITV Kerching is operated by Kindred Soul Ltd, who partner with various retailers and coupon providers to surface a wide range of discounts.  

The ITV Kerching browser extension is free to use. Our mission is to help you save money while shopping online, and we provide that valuable service free of charge. 

Note that ITV and Kindred may receive commissions from our merchant partners when the ITV Kerching extension is used to find available savings. These commissions are payable by the retailer, and do not affect the price of any products after discount. 

The ITV Kerching extension is only available in the United Kingdom.  

The ITV Kerching extension is designed for desktop, mobile and iPad devices. Mobile devices must support iOS version 15 (or iOS 16 for iPad) or Android version 5 (‘Lollipop’) or above.    

It’s not currently available or supported on Android tablets.  

The ITV Kerching extension is available on mobile and desktop browsers as follows:   

On Apple phones and iPads (iOS) it’s available on Safari. On Apple desktop (MacOS) it’s available on Safari and Google Chrome.   

On Android, it’s available on Google Chrome, Edge, Firefox, Opera, Brave and DuckDuckGo.  

On Windows, it’s available on Google Chrome. It may work on other Chromium based browsers (Edge, Brave, and DuckDuckGo) but is not officially supported on these browsers.  

Please make sure that your browser is up-to-date to experience the extension's full functionality.  

Android mobile devices:   

Note: you must have first downloaded the latest version of the ITVX app to your device.  

1. Open the ITVX app and click on the banner promoting ITV Kerching. 
   
2. On the ITV Kerching homepage, click “Add ITV Kerching”. 
   
3. Click “AGREE” to open accessibility settings. 
   
4. Click “Installed Apps”. 
   
5. Then toggle the ITV Kerching extension to "ON".  

iOS mobile devices:  

Note: you must have first downloaded the latest version of the ITVX app to your device.  

1. Open the Safari browser.  
2. Click the “AA’” icon in the left hand side of the URL address bar. 
3. Click "Manage Extensions". 
4. Toggle the ITV Kerching extension to "ON". 
5. When asked for permissions, select “Always Allow”.  

iOS tablets (iPads):  

Note: you must have first downloaded the latest version of the ITVX app to your device.  

1. Open Safari Browser  
2. Click the “puzzle piece” icon in the right hand side of the URL address bar  
3. Click “Manage extensions” 
4. Toggle the ITV Kerching extension to “ON” 
5. When asked for permissions, select “Always Allow” and “Allow on Every Website”  

Desktop (Chrome):  

1. In the Chrome web store, search for ‘ITV Kerching’ 
2. Select “Add to Chrome” 
3. In the pop-up, select “Add Extension”   

Desktop (Mac):   

1. In the App Store, search for ‘ITV Kerching’ 
2. Install ‘ITV Kerching’ 
3. When asked for permissions, select “Always Allow” and “Always Allow on Every Website”  

The steps to remove the ITV Kerching browser extension depend on which browser and device you're using. Select your browser and device below for instructions.  

Android mobile devices:   

1. Go to your device’s Settings. 
2. Click on Accessibility. 
3. Click on Installed Apps. 
4. Toggle the ITV Kerching extension to "OFF".  

iOS mobile devices:  

1. Open the Safari browser. 
2. Click the “AA’” icon in the left hand side of the URL address bar. 
3. Click "Manage Extensions". 
4. Toggle the ITV Kerching extension to "OFF".  

iOS tablets (iPads):  

1. Open Safari Browser.  
2. Click the “puzzle piece” icon in thr right hand side of the URL address bar.  
3. Click “Manage extensions”.  
4. Toggle the ITV Kerching extension to “OFF”.    

Desktop (Chrome):  

1. Open the Chrome browser. 
2. Click on the puzzle piece ‘extension’ icon in the top right side of the browser. 
3. Click “Manage Extensions”. 
4. On the extension, click “Remove”.  

Desktop (Safari):  

1. Open the Safari browser. 
2. Click “Settings (or Preferences)”. 
3. Click “Extensions”. 
4. On the extension, click “Uninstall”.  

Note: when disabled, the browser extension will remain visible in your device settings but not active. It will not be collecting any data.  If you wish to remove it from your mobile device, you will need to remove the ITVX app. Reinstalling ITVX at a future date will reintroduce the browser extension. On Android it will remain inactive unless you choose to activate. On iOS, the settings will default to the previous app settings. If you previously disabled the extension it will remain off. If the extension was activated previously, it will be activated when reinstalled.

On iOS and Android, ITV Kerching is a browser extension that comes bundled with the ITVX app. On iOS and Android it’s installed in an inactive state and does not function or collect any data until you choose to activate it. 

On desktop, it’s available to download from the Apple store (for Safari) or Chrome extension store (for Chrome) but does not function or collect any data until you choose to install it, and you can disable or uninstall it at any time. 

On iPad, after you download the ITVX app you may see Safari’s manage extension icon on your Safari browser’s toolbar. As a new extension, iOS makes this icon visible by default, but as explained above it’s inactive unless you choose to activate it. 

Kindred Soul Ltd has access to a wide range of online retailers to provide codes, and the list of supported stores is growing all the time. Once you’ve activated the Kerching browser extension, it will automatically identify discount codes for selected retailers when you visit their sites.  

No, you don’t need an ITVX account to use ITV Kerching.  

However, to activate the extension on an iOS or Android phone, you will need the ITVX app downloaded to your device. You don’t need to be logged into the ITVX app to use ITV Kerching, and you can use the desktop browser extension without any ITVX app.  

Once you've installed the ITV Kerching extension and configured your preferences, ITV Kerching will automatically search for discount codes when you visit selected online stores.  

The ITV Kerching extension is designed to provide a comprehensive shopping experience. For optimal results, we recommend using the extension as your primary tool for finding and applying the best deals. However, it is possible to use ITV Kerching alongside other coupon or discount extensions.  

Although Kindred Soul Ltd works towards providing you with discounts across as many stores as possible, there will be instances where no offers are available for a particular retailer.  

If the ITV Kerching extension isn't showing coupons on any retailer sites, please check that it has been enabled and has permission to read data. Discount codes can only be shown where ITV Kerching has access to read the data from the site and identify the retailer. If you continue to experience issues, you can contact Kindred Soul Ltd for further support using itvkerching@kindredteam.com.  

When raising issues with Kindred teams, we appreciate if you could provide us with as much detail as possible for us, including:  

• The site(s) you’re facing issues with.  

• Your browser type and version. 

• Your device type and version of the operating system. 

The use of ITV Kerching does not impact your rights to returns or exchanges, per the guidelines set by each retailer. If you have enquiries or issues with your purchase, please contact the retailer directly. 

Kindred Soul Limited (which operates ITV Kerching) is responsible for the operation of the browser extension and collects the following data from your device as this is necessary to operate the ITV Kerching service: 

• Randomly assigned anonymous click ID for each site you visit 

• Kindred user ID 

• Website URL 

• Your device model, operating system and browser type. 

For more details, please refer to the ITV Kerching Privacy Policy. 

The browser extension does not collect or store any data which directly identifies you. All data related to your browsing and shopping activities is anonymized and used to search for available deals and provide you with discount codes. For more details, please refer to the Kindred ITV Kerching Privacy Notice or contact Kindred directly using the email address itvkerching@kindredteam.com.. 

The browser extension technically reads every page you visit in order to identify the retailer and surface discount codes, if available. In order to apply these codes automatically at checkout, where that functionality is available and selected by you, the browser extension also requires access to the page to make changes.   

The ability to ‘read and change’ data is how browser extensions typically operate. The use of this data is limited to what is necessary to provide you with ITV Kerching. Kindred does not make or keep a profile of your general browsing.  

Yes, you can still browse and shop in incognito or private browsing mode.  

The ITV Kerching extension does not access or store information related to your payments and does not know what you are purchasing or browsing.  

If you encounter issues with the browser extension or the Kindred service, you can contact Kindred Soul Ltd for further support using the email address itvkerching@kindredteam.com. You will also find a "Report an Issue" option in the extension settings.  

Please do not contact ITV’s customer service representatives. ITV is not responsible for the operation of the service and will not be able to support. 

When raising issues, please provide Kindred with as much detail as possible, including: 

• The site(s) you’re facing issues with.  

• A screenshot showing the problem, where relevant. 

• The browser type and version. 

• The device type and version of the operating system. 

Kindred Soul Ltd values feedback from our users! You can share your suggestions, report issues, or provide general feedback through the extension's settings or by contacting Kindred’s support team at itvkerching@kindredteam.com. Your input helps us enhance the experience for everyone.