Frequently Asked Questions
How E.ON Next Welcome Gift works
What is E.ON Next Welcome Gift?
E.ON Next Welcome Gift is a free browser extension designed to help you save money while you shop online. It gives you discount codes across the UK’s favourite retailers, which can be applied at checkout.
How does the extension find discounts?
The extension uses algorithms to scan the web for discount codes. E.ON Next Welcome Gift is operated by Kindred Soul Ltd, who partner with various retailers and coupon providers to surface a wide range of discounts.
Is E.ON Next Welcome Gift free to use?
The E.ON Next Welcome Gift browser extension is free to use. Our mission is to help you save money while shopping online, and we provide that valuable service free of charge.
Note that E.ON Next and Kindred may receive commissions from our merchant partners when the E.ON Next Welcome Gift is used to find available savings. These commissions are payable by the retailer, and do not affect the price of any products after discount.
Is E.ON Next Welcome Gift available internationally?
The E.ON Next Welcome Gift is only available in the United Kingdom.
Supported Devices
Is E.ON Next Welcome Gift available on all devices?
The E.ON Next Welcome Gift is designed for desktop, and mobile devices. Mobile devices must support iOS version 15 or Android version 5 (‘Lollipop’) or above.
It’s not currently available or supported on Android tablets.
Is E.ON Next Welcome Gift available on all browsers?
The E.ON Next Welcome Gift is available on mobile and desktop browsers as follows:
On Apple phones and iPads (iOS) it’s available on Safari. On Apple desktop (MacOS) it’s available on Safari and Google Chrome.
On Android, it’s available on Google Chrome, Edge, Firefox, Opera, Brave and DuckDuckGo.
On Windows, it’s available on Google Chrome. It may work on other Chromium based browsers (Edge, Brave, and DuckDuckGo) but is not officially supported on these browsers.
Please make sure that your browser is up-to-date to experience the extension's full functionality.
Installing or uninstalling E.ON Next Welcome Gift
How do I install the E.ON Next Welcome Gift?
Android mobile devices:
Note: you must have first downloaded the latest version of the E.ON Next app to your device.
- Open the E.ON Next app and click on the banner promoting E.ON Next Welcome Gift.
- On the E.ON Next Welcome Gift homepage, click “Add E.ON Next Welcome Gift”.
- Click “AGREE” to open accessibility settings.
- Click “Installed Apps”.
- Then toggle the E.ON Next Welcome Gift to "ON".
iOS mobile devices:
Note: you must have first downloaded the latest version of the E.ON Next app to your device.
- Open the Safari browser.
- Click the “AA’” icon in the left hand side of the URL address bar.
- Click "Manage Extensions".
- Toggle the E.ON Next Welcome Gift to "ON".
- When asked for permissions, select “Always Allow”.
Desktop (Chrome):
- In the Chrome web store, search for ‘E.ON Next Welcome Gift’
- Select “Add to Chrome”
- In the pop-up, select “Add Extension”
Desktop (Mac):
- In the App Store, search for ‘E.ON Next Welcome Gift’
- Install ‘E.ON Next Welcome Gift’
- When asked for permissions, select “Always Allow” and “Always Allow on Every Website”
How do I disable the extension?
The steps to remove the E.ON Next Welcome Gift browser extension depend on which browser and device you're using. Select your browser and device below for instructions.
Android mobile devices:
- Go to your device’s Settings.
- Click on Accessibility.
- Click on Installed Apps.
- Toggle the E.ON Next Welcome Gift to "OFF".
iOS mobile devices:
- Open the Safari browser.
- Click the “AA’” icon in the left hand side of the URL address bar.
- Click "Manage Extensions".
- Toggle the E.ON Next Welcome Gift to "OFF".
Desktop (Chrome):
- Open the Chrome browser.
- Click on the puzzle piece ‘extension’ icon in the top right side of the browser.
- Click “Manage Extensions”.
- On the extension, click “Remove”.
Desktop (Safari):
- Open the Safari browser.
- Click “Settings (or Preferences)”.
- Click “Extensions”.
- On the extension, click “Uninstall”.
Note: when disabled, the browser extension will remain visible in your device settings but not active. It will not be collecting any data. If you wish to remove it from your mobile device, you will need to remove the E.ON Next app. Reinstalling E.ON Next at a future date will reintroduce the browser extension. On Android it will remain inactive unless you choose to activate. On iOS, the settings will default to the previous app settings. If you previously disabled the extension it will remain off. If the extension was activated previously, it will be activated when reinstalled.
What if I don’t want to use E.ON Next Welcome Gift?
On iOS and Android, E.ON Next Welcome Gift is a browser extension that comes bundled with the E.ON Next app. On iOS and Android it’s installed in an inactive state and does not function or collect any data until you choose to activate it.
On desktop, it’s available to download from the Apple store (for Safari) or Chrome extension store (for Chrome) but does not function or collect any data until you choose to install it, and you can disable or uninstall it at any time.
Shopping with E.ON Next Welcome Gift
Where can I use the E.ON Next Welcome Gift?
Kindred Soul Ltd has access to a wide range of online retailers to provide codes, and the list of supported stores is growing all the time. Once you’ve activated the E.ON Next Welcome Gift browser extension, it will automatically identify discount codes for selected retailers when you visit their sites.
Do I need an E.ON Next account to use E.ON Next Welcome Gift?
No, you don’t need an E.ON Next account to use E.ON Next Welcome Gift.
However, to activate the extension on an iOS or Android phone, you will need the E.ON Next app downloaded to your device. You don’t need to be logged into the E.ON Next app to use E.ON Next Welcome Gift, and you can use the desktop browser extension without any E.ON Next app.
Do I need to do anything to get discounts while shopping?
Once you've installed the E.ON Next Welcome Gift extension and configured your preferences, E.ON Next Welcome Gift will automatically search for discount codes when you visit selected online stores.
Can I use the extension with other coupon or discount extensions?
The E.ON Next Welcome Gift extension is designed to provide a comprehensive shopping experience. For optimal results, we recommend using the extension as your primary tool for finding and applying the best deals. However, it is possible to use E.ON Next Welcome Gift alongside other coupon or discount extensions.
What if I don’t see any discount applied at checkout?
Although Kindred Soul Ltd works towards providing you with discounts across as many stores as possible, there will be instances where no offers are available for a particular retailer.
If the E.ON Next Welcome Gift extension isn't showing coupons on any retailer sites, please check that it has been enabled and has permission to read data. Discount codes can only be shown where E.ON Next Welcome Gift has access to read the data from the site and identify the retailer. If you continue to experience issues, you can contact Kindred Soul Ltd for further support using eonnext@kindredteam.com.
When raising issues with Kindred teams, we appreciate if you could provide us with as much detail as possible for us, including:
- The site(s) you’re facing issues with.
- Your browser type and version.
- Your device type and version of the operating system.
Can I still return or exchange items purchased with discounts found through E.ON Next Welcome Gift?
The use of E.ON Next Welcome Gift does not impact your rights to returns or exchanges, per the guidelines set by each retailer. If you have enquiries or issues with your purchase, please contact the retailer directly.
Privacy and use of data
What data does E.ON Next Welcome Gift collect, and how is it used?
Kindred Soul Limited (which operates E.ON Next Welcome Gift) is responsible for the operation of the browser extension and collects the following data from your device as this is necessary to operate the E.ON Next Welcome Gift service:
- Randomly assigned anonymous click ID for each site you visit
- Kindred user ID
- Website URL
- Your device model, operating system and browser type.
For more details, please refer to the E.ON Next Welcome Gift Privacy Policy.
How does the browser extension handle your data and privacy?
The browser extension does not collect or store any data which directly identifies you. All data related to your browsing and shopping activities is anonymized and used to search for available deals and provide you with discount codes. For more details, please refer to the Kindred E.ON Next Privacy Notice or contact Kindred directly using the email address eonnext@kindredteam.com.
Why does E.ON Next Welcome Gift require access to “read and change” data?
The browser extension technically reads every page you visit in order to identify the retailer and surface discount codes, if available. In order to apply these codes automatically at checkout, where that functionality is available and selected by you, the browser extension also requires access to the page to make changes.
The ability to ‘read and change’ data is how browser extensions typically operate. The use of this data is limited to what is necessary to provide you with E.ON Next Welcome Gift. Kindred does not make or keep a profile of your general browsing.
Can I use the E.ON Next Welcome Gift extension in incognito or private browsing mode?
Yes, you can still browse and shop in incognito or private browsing mode.
Does E.ON Next Welcome Gift collect payment information?
The E.ON Next Welcome Gift extension does not access or store information related to your payments and does not know what you are purchasing or browsing.
Other
How do I report a bug or a technical or accessibility issue with E.ON Next Welcome Gift?
If you encounter issues with the browser extension or the Kindred service, you can contact Kindred Soul Ltd for further support using the email address eonnext@kindredteam.com. You will also find a "Report an Issue" option in the extension settings.
Please do not contact E.ON Next’s customer service representatives. E.ON Next is not responsible for the operation of the service and will not be able to support.
When raising issues, please provide Kindred with as much detail as possible, including:
- The site(s) you’re facing issues with.
- A screenshot showing the problem, where relevant.
- The browser type and version.
- The device type and version of the operating system.
How can I provide feedback or suggestions about E.ON Next Welcome Gift?
Kindred Soul Ltd values feedback from our users! You can share your suggestions, report issues, or provide general feedback through the extension's settings or by contacting Kindred’s support team at eonnext@kindredteam.com. Your input helps us enhance the experience for everyone.