Learn more about the browser extension

Frequently Asked Questions

Have Question? We are here to help

What is the browser extension?

The browser extension is a tool designed to help users save money while shopping online. It provides various features and functionalities aimed at finding the best deals, discounts, and coupons available for the products you're interested in. 

How does the extension find deals and discounts?

The extension employs advanced algorithms to scan the web for the latest and best deals. It collaborates with various retailers and coupon providers to ensure users have access to a wide range of discounts when making online purchases. 

Is my personal information safe when using the extension?

 Yes, we take the privacy and security of our users seriously. The extension does not collect or store any personal information. All data related to your browsing and shopping activities is anonymized and used only to provide you with the best possible savings. 

How do I disable or uninstall the extension?

We’re sorry to hear you want to uninstall. We're always open to positive and constructive feedback and would appreciate any insights you can provide. 

The steps to remove the Kindred browser extension depend on which browser you're using and the device. Select your browser and device below for instructions on uninstalling Kindred:

For Android Mobile:
1. Go to your Devices Settings
2. Click on Accessibility
3. Click on Installed Apps
4. Then toggle the extension to "OFF."

For Android Desktop:
1. Go to your Chrome Browser
2. Click on the extension’s icon (puzzle piece) on the top right side of the browser
3. Click “Manage Extensions.”
4. On the extension Click “Remove”

For IOS Mobile:
1. Go to the Safari browser, click on the AA icon in the address bar
2. Click on "Manage Extensions."
3. Then toggle the extension to "OFF."

For IOS Desktop:
1. Open the Safari Browser
2. Click “Settings (or Preferences)”
3. Click “Extensions.”
4. On the extension, click “Uninstall.”

For IOS iPad:
1. On the Safari browser, click on the jigsaw piece in top right of the address bar (next to the refresh icon)
2. Click on “manage extensions”
3. Then toggle the extension to "OFF."

How does the auto coupons feature work?

The auto coupons feature applies relevant and available coupons during the checkout process on supported online stores. This ensures that you never miss out on potential savings while making your purchase.

Which online stores support the auto coupons feature?

Kindred collaborates with a wide range of online retailers to provide auto coupons. The list of supported stores is continuously expanding, and you can check the extension for the most up-to-date information on participating retailers. 

Do I need to do anything to activate the auto coupons feature?

No, the auto coupons feature is designed to work seamlessly in the background. Once you've installed the extension and configured your preferences, the auto coupons feature will automatically activate when you visit supported online stores and proceed to checkout. 

Is my payment information secure when using the auto coupons feature?

Yes, the extension focuses on maintaining the highest standards of security. The auto coupons feature does not access or interact with your payment information. It only applies relevant coupons to your order based on the items in your shopping cart. 

Why didn't the auto coupons feature work on a specific purchase?

There are various factors that can influence the effectiveness of the auto coupons feature, including the terms and conditions set by the retailer. If you encounter any issues, please reach out to our support team, and we'll do our best to assist you in maximizing your savings. 

Can I use the extension with other coupon or discount extensions?

While the extension is designed to provide a comprehensive shopping experience, using multiple coupon or discount extensions simultaneously may lead to conflicts. For optimal results, we recommend using the extension as your primary tool for finding and applying the best deals.

How can I provide feedback or suggestions for improvement?

We value feedback from our users! You can share your suggestions, report issues, or provide general feedback through the extension's settings or by contacting our support team. Your input helps us enhance the experience powered by Kindred, for everyone just email hello@kindredteam.com

Is the extension available internationally?

Yes, it is available for users around the world. We continuously work to expand our network of supported retailers and optimize our features for an international audience.

Is this free to use?

Yes, it is completely free to use. Our mission is to help users save money while shopping online, and we believe in providing a valuable service without any cost to our users.

Does the extension work with all online retailers?

The extension works with a wide range of online retailers, and we are continually expanding our network. While we aim to support as many stores as possible, there may be some exceptions. You can check the extension for a list of supported retailers.

What data does the extension collect, and how is it used?

We are committed to user privacy. We collect anonymized data related to your browsing and shopping activities to improve our service and provide personalized recommendations. For more details, please refer to our Privacy Policy.

How does the extension handle user data and privacy?

We take user privacy seriously. The extension follows strict privacy practices and policies. We do not sell or share personal information with third parties. For more details, please review our Privacy Policy on our website.

Are there any browser compatibility requirements?

The extension is compatible with Google Chrome and Safari. Ensure that your browser is up-to-date to experience the extension's full functionality.

How do I report a bug or technical issue?

If you encounter any technical issues or bugs, please report them to our support team. You can find a "Report an Issue" option in the extension settings, or contact our support directly through Hello@kindredteam.com 

Can I the extension in incognito or private browsing mode?

Yes, it can be used in incognito or private browsing mode. However, some features, such as personalized recommendations, may be limited in this mode.

Does the extension work on all devices, including tablets and laptops?

Whilst the extension is primarily designed for desktop and mobile browsers, you can use it on certain tablets that support browser extensions.

How can businesses or retailers’ partner with Kindred?

We welcome partnerships with businesses and retailers interested in collaborating with Kindred. For partnership inquiries, please contact our business development team at hello@kindredteam.com

Need help?

Get in touch with the team if you have any further questions or if you need help getting started